At Mohib, we want you to feel confident and happy with every purchase. If your toy arrives damaged, defective, incorrect, or you simply need to return an eligible item, we’re here to make the process as easy and straightforward as possible.
Return Window: 30 days from the date of delivery
Restocking Fee: None
Return Method: By mail
Return Shipping for Damaged or Defective Items: Free — we will provide a prepaid return label
Return Shipping for Change-of-Mind Returns: Customer is responsible
Refund Processing: Within 10 business days after the return is approved
To request a return, please contact us at support@mohib.shop with the following information:
Your full name
Your order number
The toy(s) you would like to return
The reason for the return
Please do not send any items back without receiving return approval from us first. Once your return request is approved, we will provide you with the return address and instructions for sending your item back.
To be eligible for a return, items must:
Be unused and in their original condition
Be returned in the same condition in which they were received
Include the original packaging, tags, and any included accessories, where applicable
Be returned within 30 days of delivery
For safety and hygiene reasons, certain toys or children's products may not be eligible for return if they have been used, washed, altered, or otherwise opened where applicable.
We aim to keep our return process transparent and fair.
If your toy arrives damaged, defective, or you receive the wrong product, please contact us as soon as possible. If the issue is confirmed, Mohib will cover the return shipping cost and provide a prepaid return label when applicable.
If you decide that you no longer want an item, ordered the wrong item, or simply changed your mind, you may be responsible for the return shipping cost.
Original shipping charges are generally non-refundable for customer-initiated returns.
Please inspect your order as soon as it arrives.
If your package appears damaged during shipping, please contact us promptly and provide photographs of the packaging and affected toy when possible.
If you receive an incorrect or defective toy, contact us within the 30-day return period at support@mohib.shop. We will review the issue and work with you to find an appropriate solution.
Once your returned item is received and inspected, we will notify you by email regarding the status of your refund.
If your return is approved, the refund will be issued to your original payment method.
Please allow up to 10 business days for Mohib to process an approved refund. After we issue the refund, your bank or payment provider may require additional time before the funds appear in your account.
If you would like a different toy, style, color, or design, we recommend returning the original eligible item first.
Once your return has been approved, you can place a new order for the item you would like instead.
Mohib reserves the right to refuse returns that do not meet the eligibility requirements outlined in this policy, including items that have been used, damaged after delivery, or returned outside the applicable return period.
If you have any questions about returns, refunds, or your order, our support team is happy to help.
Mohib
Email: support@mohib.shop
Phone: +1-260-324-1357
Business Address: 1855 CENTURION PARKWAY UNIT 11, INDIANAPOLIS, IN, 46260
Customer Support Hours: Monday – Friday, 8:00 AM – 5:00 PM